Refunds, Cancellations & Rescheduling

Thank you for choosing our services for your special event. We understand that plans can change, and we aim to provide a fair and transparent refund policy.

Booking Deposits

• A deposit is required to secure all bookings.
• Once a booking has been confirmed and the deposit has been received, your event date will be reserved.
• Deposits are generally non-refundable unless otherwise agreed in writing.

 

Cancellations

• Cancellation requests must be submitted in writing via email.
• Deposits paid to secure bookings are non-refundable.
• Depending on the circumstances and notice period provided, partial refunds of any additional payments made may be considered at our discretion.

 

Rescheduling

• We will always do our best to accommodate requests to reschedule bookings.
• Rescheduling is subject to availability and must be requested as soon as possible.
• If your preferred new date is unavailable, the original cancellation terms will apply.

 

Damage Deposits

• Certain products may require a refundable damage deposit, which will be clearly indicated on the product page.
• Damage deposits will be refunded after the hired items have been inspected and confirmed to be returned in their original condition.
• Any damages, missing items, excessive cleaning requirements, or late returns may result in deductions from the damage deposit.

 

Custom Orders

• Customised décor, personalised items, and specially sourced products cannot be refunded once production or procurement has commenced.

 

Refund Processing

• Approved refunds will be processed using the original payment method where possible.
• Please allow up to 7–14 business days for refunds to reflect, depending on your payment provider.

For any questions regarding refunds, cancellations, or rescheduling, please contact us directly via info@sunandmoon.co.za.